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Masa Tool

Returns or Repair

PLEASE FIND THE RETURN MERCHANDISE AUTHORIZATION (RMA) 
​FORM AT THE BOTTOM OF THIS PAGE

General Terms & Procedures:

  • Prior to sending any merchandise back to Masa Tool, a request for an authorization number must be made with our Customer Service Department. Please initiate your request by submitting the Return Merchandise Authorization (RMA) Form below.
  • Once a review of your request is made by our Customer Service Department, a list of acceptable items for return as well as a Return Merchandise Authorization (RMA) number will be sent. Items that are special order will not be acceptable for restocking.
  • Only shipments showing the authorized RMA number plainly on the return paperwork will be accepted for review.
  • Masa Tool is not responsible for return freight. 
  • A verification of products will be made once we receive the authorized return.
  • Generally, products will be accepted for restocking, and credit given, only for products which meet the criteria outlined below "Conditions of Return for Restocking - Products"
  • Returns for restocking are subject to a 15% restocking charge.
  • All return packages must be clearly labeled, with issued RMA number affixed to the package. A packing slip along with other return documentation must be enclosed or securely attached to the outside of the package. This information is subject to inspection prior to issuance of credit. 
  • Masa Tool will issue a credit to the Distributor within 30 days of receipt and verification of restocked material.
​
Conditions of Repairs:​​
  • Must contact Masa Tool prior to shipment.
  • ​Provide a description of product and issues.
  • Cartridge evaluations are subject to a $150 fee (will be applied towards repair cost)

Shipping Instructions for Repairs coming from outside of the USA: 
Note: Additional charges may be billed if tariffs are incurred from not following this process.
  • List Country of Origin as United States
  • List Value of the Repair Cost only.
  • Identify that you are sending the item for repair.​

Conditions of Return for Restocking - Products:
  • Returned items must be unused and in original packaging in good condition.
  • Returned items must have been purchased, within the previous 90-day period from the date of return for restocking. Please provide original Purchase Order number.
  • Returned materials must be properly packaged for shipment. Masa Tool is not responsible for shipping damage.

    Return Merchandise Authorization
    ​(RMA) Form

    Masa Tool will seek to resolve any RMA's within Seven (7) Business Days upon submission of this form.

    Max file size: 20MB
    **For repair items please list the part number, serial number (for cartridges), and reason for repair in the additional details box below.**
    By clicking submit, I agree on behalf of my company that this RMA request complies with Masa Tool's Terms and Conditions.
Submit
Microconic Advantages
FAQ

Warranty
​Return Authorization
Shipping Policy
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ownloads
Masa Tool Inc.
2575 Jason Court
Oceanside, CA 92056-3592

tel: 760.732.1422     
Picture
© 2023 Masa Tool Inc.
Microconic™, Micrograd™​ and  Microguide™​
​
are trademarks of Masa Tool.   
​
All Rights Reserved.
  • Home
  • About
  • Cartridges
    • F20M10 Cartridge
    • F201M10 Cartridge
    • F25M10 Cartridge
    • F37M10 Cartridge
    • 5CM10 Cartridge
  • Collets
    • Regular Collets
    • W - Overgrip Collets
    • T - Overgrip Collets
    • Accessories >
      • Micrgrad Dial
      • Microguide EGS
  • Installation
  • News
  • Applications
  • Contact
    • Where to Buy