Return Authorization

Returns or Repair

PLEASE FIND THE RETURN MERCHANDISE AUTHORIZATION (RMA)
FORM AT THE BOTTOM OF THIS PAGE

Prior to sending any merchandise back to Masa Tool, a request for an authorization number must be made with our Customer Service Department. Please initiate your request by submitting the Return Merchandise Authorization (RMA) Form below.
Once a review of your request is made by our Customer Service Department, a list of acceptable items for return as well as a Return Merchandise Authorization (RMA) number will be sent. Items that are special order will not be acceptable for restocking.
Only shipments showing the authorized RMA number plainly on the return paperwork will be accepted for review.
Masa Tool is not responsible for return freight.
A verification of products will be made once we receive the authorized return.
Generally, products will be accepted for restocking, and credit given, only for products which meet the criteria outlined below "Conditions of Return for Restocking - Products"
Returns for restocking are subject to a 15% restocking charge.
All return packages must be clearly labeled, with issued RMA number affixed to the package. A packing slip along with other return documentation must be enclosed or securely attached to the outside of the package. This information is subject to inspection prior to issuance of credit.
Masa Tool will issue a credit to the Distributor within 30 days of receipt and verification of restocked material.

Must contact Masa Tool prior to shipment.
Provide a description of product and issues.
Cartridge evaluations are subject to a $150 fee (will be applied towards repair cost)

Shipping Instructions for Repairs coming from outside of the USA:
Note: Additional charges may be billed if tariffs are incurred from not following this process.

Returned items must be unused and in original packaging in good condition.
Returned items must have been purchased, within the previous 90-day period from the date of return for restocking. Please provide original Purchase Order number.
Returned materials must be properly packaged for shipment. Masa Tool is not responsible for shipping damage.

* Indicates required field

Today's Date *

Company Name & Address *

Line 1

Line 2

City

State

Zip Code

Country

Masa Tool will seek to resolve any RMA's within Seven (7) Business Days upon submission of this form.

Name *

First

Last

Contact Title *

Phone Number *

Email *

Original Purchase Order Number *

Purchase Order Date *

Invoice/Packing Slip Number *

Date Received *

I Spoke to this person at Masa Tool *

Attach an image or report *

Max file size: 20MB

**For repair items please list the part number, serial number (for cartridges), and reason for repair in the additional details box below.**

Product Type *

Cartridge Collet Accessory

Reason for Return *

New/Unused product Damaged Item(s) Request for Repair Other

Additional Details *

By clicking submit, I agree on behalf of my company that this RMA request complies with Masa Tool's Terms and Conditions.

Submit